FAQs



Using the Online Appliction System: Tech Tips & System How To's

Tech Tips for Users

Internet & E-mail
Hardware
Software
Operating System
Browser
AOL Users
Cookies and Temporary Files
Internet Explorer 8 and above
Internet Explorer 7
Firefox 3.5 and above for Windows
Firefox 3 for Windows
Chrome 15.0
Safari 5.0
Firefox 3.5 and above for Mac OS X
Firefox 8 for Mac OS X
Deleting Files from the portfolio

Filling Out an Application

Can I save my work and come back to it later?
Text and Data
Microsoft Word
Formatting
Word Count
HTML
My Favorite Web Page
Saving Your Work
I Accidentally Submitted My Application
Lost Data
Print or Preview Application
PopUp Windows

Applying for New Grants

Individuals
Will GO allow me to include hyperlinks to support materials that may be found online?
Is there a limit to the number of support documents that I may submit for my grant application?
Is there a preferred internet browser that works best with GO
Can I move back and forth within the application?
Can I save my work and return to it later?
How do I make changes to my grant form? How do I submit it? Who do I contact if I have a question or want to make a change?
Can I copy and paste my responses into the form?

Submitting an Application

What Happens to Your Application
Storing Your Data
Usernames and Passwords
My username and password are not working
I forgot my password.
Why does my work session keep timing out?


Tech Tips for Users


Internet & E-mail

In order to apply to programs using the GO™ grant system, you must use a computer that has broad band Internet access. You must have an e-mail address to use the GO™ grant system. If you do not have an e-mail address, open a free account with Gmail, Yahoo! or Hotmail.

Hardware

To access the GO™ grant system, you will need a computer, preferably no more than four years old. You are not required to have a printer, but you are advised to print a copy of your application(s).

Software

You do not need any special software to access the GO™ grant system. You do need an Internet Web browser such as Chrome, Mozilla Firefox, or Internet Explorer.

Operating System

GO™ advises that you use Windows XP or later for PCs. For Macintosh users, use MacOS X or later. To check the operating system you have on a PC, right-click on My Computer (usually found on the desktop). A System Properties window will appear. Under the General tab, you will find the operating system for your computer. On a Mac, go to the Apple menu and select About This Mac.

Browser

For PC users, the GO™ grant system works best with the most recent versions of Chrome, Mozilla FireFox, or Internet Explorer.

AOL Users

Older AOL browsers are incompatible with the GO™ grant system and will not allow you to correctly submit an application. If you use AOL, you may still access the Internet through AOL. Once you are connected to the Internet, minimize the welcome screen window and open another browser such as FireFox or Chrome to access the GO™ grant system.

Cookies and Temporary Files

Cookies must be enabled to work with the GO™ grant system. A cookie is a small file that a website temporarily stores on your hard disk. The GO™ grant system cookie logs which application you wish to access so your Internet browser can save and display your application information correctly. When you log off the GO™ grant system, that cookie is automatically deleted. The GO™ grant system requires cookies. If you have disabled cookies in your browser, you must enable them prior to the application process for unimpeded access to the system.

Temporary files can be useful when you want to store information on a website, such as Amazon.com or eBay.com. You may want to delete these temporary files when you use the GO™ grant system if outdated information appears in your application.

To clear temporary files and/or enable cookies for the following browsers:

Internet Explorer 8 and above
1. From the Safety menu in the upper right, select Delete Browsing History.
2. Deselect Preserve Favorites website data, and select Temporary Internet Files, Cookies, and History.
3. Click Delete.

Internet Explorer 7
1. From the Tools menu in the upper right, select Internet Options.
2. Under Browsing History, click Delete.
3. To delete your cache, click Delete Files. To delete your cookies, click Delete Cookies.
4. To delete your history, click Delete History.
5. Click Close, then OK to exit.

Firefox 3.5 and above for Windows
1. From the Tools menu, select Clear Recent History.
2. From the Time Range to Clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Click the down arrow next to Details to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.

Firefox 3 for Windows
1. From the Tools menu, select Clear Recent History, then select the items you want to delete (e.g., Browsing & Download History, Cache, Cookies).
2. Click Clear Recent History.

Chrome 15.0
1. In the browser bar, enter: chrome://settings/clearBrowserData [You can also get there via the toolbar: Chrome > Preferences > then select “Under the Hood” from the menu on the left.]
2. Select the items you want to clear (e.g., Clear Browsing History, Clear Download History, Empty the Cache, Delete Cookies, and other site and plug-in data). You can choose the period of time for which you want to clear cached information from the Obliterate the following items from drop-down menu. To clear your entire cache, select the beginning of time.
3. Click Clear Browsing Data.

Safari 5.0
1. From the Safari menu, select Reset Safari.
2. From the menu, select the items you want to reset, then click Reset. As of Safari 5.1, Remove All Website Data includes both cookies and cache.

Firefox 3.5 and above for Mac OS X
1. From the Tools menu, select Clear Recent History.
2. From the Time Range to Clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Click the down arrow next to Details to choose which elements to clear. Click Clear Now.

Firefox 8 for Mac OS X 
1. In Firefox, from the Tools menu, select Clear Recent History.
2. Select the elements you want to clear (e.g., Browsing & Download History, Cache, Cookies), and then click Clear Private Data Now.
3. If the Clear Recent History option is suppressed (i.e. you cannot select it) that means that your Internet options are set to Never Save Browsing History.

Deleting Files from the Portfolio
OGP applicants please note: While you are uploading artistic documentation or other attachments you might run into an error message that indicates you've exceeded your file size limits.
 
You have a few options:
·         You may delete previous year's application attachments by: 
o    Logging in and clicking "Portfolio" 
o    This will bring you to a list of folders including your current and previous applications. 
o    Click the folder from your previous OGP cycle  
o    Your files will appear on the right hand side of the screen. 
o    Hover over the thumbnail of each file and click the red X button to delete until you’ve deleted all of the attachments in that file. 
o    This should provide you with more space to upload attachments in your current application.  
o    You have a maximum of 500mg total for all work samples and attachments. This includes previous year’s applications work samples and attachments as well.
 
 
·         The other option would be to re-size your files.
 
Also note:
·         Our online grants system accepts the following file extensions:  jpg, jpeg, gif, bmp, png, tif, 3gp, avi, flv, mov, mp4, mpg, rm, wmv, doc, docx, txt, xls, xlsx, pps, ppt, pptx, pdf, aac, mp3, mpa, ra, wav, wma, eps.
 
·         Each item should be less than 256MB.

 


Filling Out an Application


It is advisable that you craft your narrative text responses for grant application questions in a word processing program before entering the information into the GO™ grant system. Use the document to edit your text and count characters. Save the document for your records.

Can I save my work and come back to it later?

Yes, clicking the Save or Save and Continue button at the bottom of the screen allows you to save the information and return to it at a later time. Remember, clicking the Previous or Next buttons do NOT save your work.

Text and Data

For narrative questions, we strongly suggest that you work in a word processing program before entering data into the online grant application. If you enter your narrative directly into the system, you risk losing your work if your computer loses its connection to the Internet. It may seem that you are still connected to the Internet, but you will have unknowingly lost your connection–despite being able to see the actual application page. At this point, if you try to save your work after having lost your connection to the online application database, it will not know where to store your information, and that information will be lost. Having saved this information in your own computer files offers security and easy access to the text should there be any unforeseen disruption in the connection. Another important reason to compose narratives in a word processing application first is to use the spell check and word count features, which are not available in the GO™ grant system. Before you copy and paste data from a word processor into the online application, save your text in the word processor as "Text Only." A text-only document will remove all formatting so that the text will read properly in the GO™ grant systems. (In Microsoft Word, save your information by selecting "Save As" from the File menu. The "Save As" dialog box will then appear. Choose "Text Only" from the “Save as Type" drop down box found at the bottom of the dialog box. Your work will then be saved as text only and the file name will include a .txt extension.)

Microsoft Word

The following instructions are for Microsoft Word users only.
1. Compose your narrative in Microsoft Word. Use the spell-check and character-count tools in Word. Note that the character/word count feature in word processors varies. The character count in the GO™ grant system will be the definitive number of characters allowed for your application.
2. Save the document as text only.
3. Highlight the text that you want to copy into the text box within the online application by clicking your cursor at the beginning and then dragging it over the remainder of the required text to highlight it.
4. Go to the Edit menu, then select Copy.
5. Before pasting to the online application, you must make sure that you are logged in. If so, place your cursor in the desired text box of the narrative page, click to the Edit menu in your browser then select Paste.
6. Save your work in the online application by clicking the “Save” button at the bottom of the page.

Formatting

Do not bold, italicize, underline, bullet, number, indent or use any other formatting options available in Microsoft Word. Formatting will not transfer into the GO™ grant system and will cause your text to become illegible. Do not format your copied text in the GO™ grant system application text boxes. We recommend that you use asterisks (*) or all capital letters to emphasize special words or sections in your narrative text.

Word Count

Each granting agency will determine the available character limit for application questions. The character limit will be provided for each question, if applicable. To conduct a character count in Microsoft Word, you must highlight the specific text that you want to count. Then click on the Tools menu and select “Word Count.” Pay attention only to the characters (with spaces) number, which will be displayed. The character count in the GO™ grant system includes spaces and punctuation. If necessary, make adjustments to your text that conform to the allotted character count in the particular narrative on which you are working. Remember to make all of your text changes in the word processor, then repeat the copy and paste instructions to insert the text in the online application. You may continue to work on other pages of the application and return to the narrative questions to amend your text. Be aware that grant agencies may remove any text that is submitted beyond the provided character limit.

HTML

Do not use html formatting in your narrative. If you use html in the narrative text, your application will not be readable.

My Favorite Web Page

To save a grant agency's GO™ grant system as one of your favorite web pages, start by going to the MAIN PAGE of the online grant application at http://agency_state.cgweb.org. Next, pull down the Favorite menu from the task bar located at the top of the page in your browser and click “Add to Favorites.” Do not save the Main Menu page as a favorite web page. The system will not remember your username and password, and it will not automatically log you in to the system when accessing the Main Menu page as a favorite.

Saving Your Work

There is a “Save Work” button at the bottom of each application page. Each time you click on “Save Work,” the page will refresh and you will return to the top of the page. Do not go to your Internet browser's File drop-down menu and select save. When you select “Save” from the File menu, the web page you are viewing will be saved as an HTML document, and your work in the application database will not be saved.

I Accidentally Submitted My Application

Please call the agency grant staff to assist you. Contact info can be found under the "Help" tab.

Lost Data

If you return to your application or go to another section and you cannot see any data, the issue might be one of the following:
1. Your computer may have cached an older version of the page, meaning that your computer saved a snapshot of the page and it has not yet been updated. You can update the page manually by holding down the “Shift” button on your keyboard while clicking the “Refresh” or “Reload” button in your browser. This action forces the system to retrieve data that was saved successfully in the database and bring it back to the text boxes in the application.
2. You are not logged in to the system. If your Internet connection is disrupted, the system will automatically log you out when you attempt to save work, preview the page, or move to another section of your application. If this is the problem, return to the Welcome Page and log in to the system, then return to the page where you left off. If you saved your work, the data will reappear.
3. You have blocked cookies. GO™ grant system requires cookies. If your cookies are blocked, you must unblock them in order to allow access to application content. If you have purchased software that specifically blocks cookies, such as CookiePal, you must disable this software in order to allow cookies for the GO™ grant system to work correctly. Please refer to the Cookies section for instructions to allow cookies.

Print or Preview Application, Prior to Submitting

Can I preview or print a copy of my application prior to submitting?

Yes, clicking the Print Icon allows you to print a hard copy or preview your complete application, or individual pages. The Print Icon can be found in the My Forms > My Grants table. We strongly recommend that you preview your application prior to submitting, and print a hard copy of every application form(s) submitted for your records.

PopUp Windows

Popup windows are used to provide supplemental information for a website. Many users disable these windows to avoid unwanted advertisements. Disabling pop-up windows will block the GO™ grant system from performing properly. You must allow child windows to appear in order to use the GO™ grant system successfully. If you have installed pop-up blocker software, spyware with pop-up blocking features, or additional toolbars with blocking capabilities, you must disable these features and allow child windows. When working in a child window during the application process, you can close the windows when you have finished and return to the application. To do so, close the window by clicking on the X in the upper right hand corner of the child window (upper left hand corner for MAC users).

Applying for New Grants


To apply to one or multiple grant programs, you must create a profile in a GO™ agency-specific grant system. Your profile will allow you to apply to one or multiple grant programs each year for the specific granting agency. To register, click "Sign Up"  and complete the form. The username and password you entered will be the username and password you will use to access your grant applications each year for that agency.

Individuals

If you are registering as an individual on the sign-up page, at the bottom of the page, you will see: “Would you like to associate this user account with an organization?".  Select NO. This will allow you to access the Individual Profile form. You will not be able to see programs that are available only to individuals until you have completed this step.

Will the GO™ system allow me to include hyperlinks to support materials that may be found online?

Not yet. Hyperlinks to websites, programs, videos, etc. will soon be supported on the GO™  system.

Is there a limit to the number of support documents that I may submit for my grant application?

Yes, each grant program has its own unique set of requirements, including those that pertain to support materials. It is important that you review the instructions carefully. Check with your grant program administrator to review ways in which multiple support materials may be submitted.

Is there a preferred internet browser that works best with the GO™ system?

We recommend downloading
Mozilla's Firefox (http://www.mozilla.com/en-US/firefox/personal.html)
Safari (http://www.apple.com/safari/) or
Google Chrome (http://www.google.com/chrome)
all free internet browsers which work great with the CGO Miami system.

Can I move back and forth within the application?

Yes, applications can be saved at any point. Simply click the “Save and Continue” or “Save” button at the bottom of the page to save entered content. You may return to the application at any time to continue work.  The application will not be submitted for review until all required fields are completed and the “Submit” button is clicked.

Can I save my work and return to it later?

For security reasons, the web page will time out after 20 minutes of inactivity. To prevent any loss of information, click “Save and Continue” on the bottom of the form.

How do I make changes to my grant form? How do I submit it? Who do I contact if I have a question or want to make a change?

Simply sign in and select the corresponding form. Once the grant form is completed, click the “Submit” button; an email receipt with time/date stamp will be sent to the user account email. It’s a good idea to print this confirmation email and keep it with your records. Once the grant form has been submitted, it cannot be changed. All questions or concerns should be directed to the grant program administrator.

Can I copy and paste my responses into the form?

You may compose your answers in another word processing program like Microsoft Word, but we strongly recommend first transferring this text into a text-only utility like Notepad before pasting it into the grant form. This will delete hidden formatting like website links and insure the proper capture of your text.

Submitting an Application

Before submitting your grant application, make sure that you have printed a paper copy and fully reviewed the data. See Print or Preview instructions. Make sure that there are no spelling or text errors and that all the information has been completed and entered. Make any corrections necessary in the online application and save your work. Click the “Submit Application” button at the bottom of the application page. Your information will be sent directly to the granting agency.

What Happens to Your Application

The granting agency will automatically receive your grant application once you click the “Submit” button. They will send you an e-mail confirming that they received it, and they may also send you an attachment of your completed application for your records. At this point, you will no longer be able to change your application. Your application status will appear as "Received" and you may not alter your application in any way. You will have access to print your application from a PDF file at any time.

Storing Your Data

One of the many benefits of this online grant application is that once you complete an application, all your data will be stored. If you choose to apply for the same grant every year, the time spent entering data will be reduced.

Usernames and Passwords

You assigned yourself a username and password when you created a profile for the granting agency. Use this username and password to access your grant applications for a granting agency. If you forget your username and password, click the "Forgot Username and Password" link from the granting agency's GO™ home page.

My username and password are not working

Make sure that you have correctly spelled your username and password, using both capital and lowercase letters. The system is case sensitive, meaning that some letters may need to be capitalized. You may also copy and paste your username and password from the confirmation e-mail sent to you after you created your profile, or from another document where you saved this information. Make sure that there are no additional spaces at the end of the login name.

I forgot my password.

On the Log In tab of your web application there is a “forgot password” function that will email the applicant with instructions on how to reset their password.

Why does my work session keep timing out?

Save often! As a security precaution, this system includes an automatic time-out feature which will periodically require you to confirm that you are still using the system. This feature includes a timer, which counts down from five minutes. If five minutes elapses without your confirmation, the system will automatically log you out, and any unsaved data will be lost. Don't let this happen to you!


For detailed instructions on Uploading Work Samples, select the “Uploading Files” tab from the orange main navigation bar above.